Detailed Course Information |
Fall Semester 2022
May 04, 2024 |
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| IT 6413 - IT Service Delivery |
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This course covers the concepts and industry best practices in enterprise IT service management. Topics include system development life cycle, IT project management, IT service management framework – the collective processes and practices, such as service strategy, design, transition, operation, continuous improvement, and service assessment.
3.000 Credit hours 3.000 Lecture hours Levels: Graduate Semester, Undergraduate Semester Schedule Types: Lecture Graduate, 5000-9999 Division Information Technology Department Prerequisites: (Graduate Semester level IT 5423 Minimum Grade of C or IT/CS 5423 Credit 1) |
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